Privacy Policy – How 988 Wan Protects Your Data in Pakistan

This Privacy Policy explains how 988 Wan collects, uses, stores, and protects the personal information of players who register and interact with our platform. It applies to all users based in Pakistan and anywhere else 988 Wan operates.

When you create an account, place a bet, use our live casino, or contact support, you share information with us. We take that responsibility seriously. This document is our commitment to being transparent about what happens to your data — written in plain English, not buried in technical language that nobody actually reads.

By registering on 988 Wan, you acknowledge that you have read and understood this Privacy Policy. If anything in this document is unclear, our support team is available 24/7 to answer questions before you sign up. This Policy should be read alongside our Terms and Conditions, which govern your overall use of the platform.

988 Wan collects personal data through several touchpoints: account registration, identity verification, payment processing, gameplay activity, and customer support interactions. The categories of data we collect include:

We do not collect more data than is necessary for the purposes described in this policy. We do not ask for data unrelated to operating a betting platform or meeting our legal obligations.

988 Wan uses the data we collect for the following purposes, all of which are necessary to operate the platform and provide you with the services you signed up for:

• Account management: Creating and maintaining your account, verifying your identity, and managing your login credentials.
• Service delivery: Processing your bets, crediting winnings, managing deposits and withdrawals, and ensuring your gameplay sessions run correctly.
• Legal compliance: Meeting our anti-money-laundering (AML) and Know Your Customer (KYC) obligations, which require us to verify player identities and maintain transaction records.
• Fraud prevention: Monitoring accounts for suspicious activity, detecting abuse of promotional offers, and protecting all players from fraudulent behaviour.
• Responsible gaming: Tracking gameplay patterns that may indicate problem gambling, and applying any self-exclusion or deposit limit settings you have activated.
• Customer support: Responding to your queries, investigating complaints, and improving the quality of our support service.
• Platform improvement: Analysing aggregated usage data (not linked to individual identities) to identify bugs, improve features, and optimise the experience on 988 Wan.
• Communications: Sending transactional messages (account confirmations, withdrawal notifications, security alerts) and, where you have opted in, promotional updates about offers and events.

We do not use your data for purposes beyond those described above without notifying you first. If the way we use your data ever changes materially, we will update this policy and inform you directly.

988 Wan does not sell your personal data to third parties. Full stop. However, there are situations where we are required or permitted to share certain data with specific entities:

• Payment processors: When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard, the relevant payment provider receives the transactional information required to complete the transfer.
• Identity verification providers: We use third-party KYC services to verify player identities. These providers receive only the minimum data required for verification and are contractually bound to keep it confidential.
• Regulatory authorities: If legally required — for example, by a court order, financial regulator, or law enforcement request — we may be obligated to disclose specific account or transaction data.
• Service providers: Companies that help us operate the platform (e.g. cloud hosting, analytics, customer support software) may have access to anonymised or limited data under strict data processing agreements.

Any third party that receives data from 988 Wan is required to handle it in accordance with applicable privacy standards. We review our third-party relationships regularly.

988 Wan uses cookies and similar tracking technologies to make the platform work properly and to understand how players use the site. Here is a plain-language breakdown of what we use and why:

• Essential cookies: Required for the platform to function. These handle your login session, remember your preferences, and keep your account secure while you browse. You cannot opt out of these without disabling the site entirely.
• Performance cookies: Help us understand which pages are visited most often, where players spend time, and where technical issues might be occurring. This data is aggregated and not linked to individual profiles.
• Functional cookies: Remember settings you have chosen — such as language preferences or betting market filters — so you do not have to re-enter them every session.
• Analytics cookies: Used to measure site performance and improve the player experience over time. Data is anonymised before analysis.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how 988 Wan functions for you. Continuing to use the platform without changing your settings is taken as consent to our use of cookies as described above.

Protecting the data entrusted to 988 Wan by Pakistani players is a core operational responsibility, not an afterthought. We maintain technical and organisational measures appropriate to the sensitivity of the data we hold.

These measures include — but are not limited to — encrypted data transmission using TLS protocols, hashed and salted password storage (we never store passwords in plain text), access controls that limit which staff can view which types of data, regular security audits, and intrusion detection systems that monitor for unauthorised access attempts.

Despite these precautions, no online platform can guarantee absolute security. If you suspect that your account or personal data has been compromised, contact 988 Wan support immediately. We will investigate and take appropriate action without delay.

988 Wan retains personal data only for as long as it is necessary for the purpose it was collected, or as required by law. In practice, this means:

• Account and identity data is retained for the duration of your active account, and for a minimum of five years after account closure, in line with standard AML record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for up to three years after the conversation is closed.
• Technical logs (IP addresses, session data) are typically retained for 12 months and then purged.
• Marketing preferences and opt-in records are retained for as long as you remain a registered member.

When data is no longer required and has no legal basis for retention, it is securely deleted or anonymised so that it can no longer be linked back to any individual.

As a registered member of 988 Wan, you have specific rights relating to your personal data. You can exercise these rights at any time by contacting our support team:

To exercise any of these rights, contact the 988 Wan support team at support@988wan.ws. We will respond to all data rights requests within a reasonable timeframe, typically within 30 days.

988 Wan does not knowingly collect or process personal data from individuals under the age of 18. Our platform is strictly for adult use. During the registration process and at various points during the account lifecycle, we take active steps to verify player ages.

If we discover that a minor has registered on the platform — whether through a data review, a parent or guardian's notification, or any other means — that account will be closed immediately and any funds held in the account will be returned via the original payment method after identity confirmation.

If you are a parent or guardian and believe your child has registered on 988 Wan, please contact our support team immediately at support@988wan.ws.

988 Wan may update this Privacy Policy from time to time to reflect changes in the law, new technologies we adopt, or changes in how we operate. When this happens, the updated version will be published here with a revised "Last Updated" date at the top of the page.

For significant changes — particularly those that affect how your data is used in a material way — we will notify all registered players by email or through an in-platform notification before the changes take effect. We encourage you to review this page periodically even when you have not received a specific notification.

Continuing to use 988 Wan after any policy update constitutes your acceptance of the revised version. If you do not agree with an updated policy, please contact support to discuss your options including account closure.

For any questions, concerns, or requests related to your personal data and how 988 Wan handles it, please reach out directly to our team. We are available seven days a week and our support agents are comfortable in both English and Urdu.

Email: support@988wan.ws
You can also use the live chat option from within your logged-in account for faster responses.

Data access requests and erasure requests must be submitted by email with enough identifying information for us to locate your account securely. We do not process such requests over live chat.